The 'Service Information' Team

Introduction

This year we are introducing a system to keep you informed about the status of the service. This is part of the company's system (you will need an svrlive logon to use it) and is therefore secure, and accessible via different devices.

Every operating day you will receive basic information and regular updates about the service. For this initial phase you won't be able to reply to posts, but we are considering this for phase 2.

If you wish to join up, check the instructions for the device(s) you wish to use (at the right) and join the team by entering the code.

Please ensure that your password is still current. You can test this by logging in at https://portal.office.com - if you can access the portal you're good to go!

Viewing service updates

On the left, click 'Teams' .

Then, under 'Service Information', click 'Service Updates'

When information is posted, you'll see it in the main window.

 

Changing your notifications

To switch on notifications, click on the 3 dots to the right of 'Service Updates'.

Choose 'Channel Notifications', and then 'Banner and Feed' in the drop-down. Click 'Save'.

 

Posting in the 'General' channel

You'll notice that in the 'Service Information' team there is another channel (marked as 'General'). This channel is not restricted - if you have access to the team, you can use this channel to post messages and reply to messages posted by others.

This channel is for miscellaneous topics - if a station needs to inform other stations about an issue (e.g. a passenger has mislaid something) this can be posted here so that it can be dealt with and a response can be made.

Also, (and more importantly) it can be used in this first phase to inform the Duty Officer and the Operations Team. This could be anything from timekeeping information to notification of a serious issue.

To post your message, click in the 'Start a new conversation' box and type your message. Using the '@mention' facility will make sure that the person you mention is aware of your message.

 

Click on a button below the box for additional options. For instance, the left hand button (with the capital 'A') opens the editing box so you can apply some formatting to your text.

 

Just click the 'Send' button to post your message.

 

Accessing Operations Notices

At the top of the 'Service Updates' channel, click the 'Files' tab.

Further down there is  list of available file resources (such as a WON for instance).

Just click a file to open it - and Close to return to the file list!

Access Methods

The instructions below are for 3 different methods of accessing the system: mobile app, internet  browser, and Windows app. You can use any combination of these 3 methods - the information will synchronise across the platforms almost immediately.

Using a mobile device

Install the app from the App Store (iOS) or the Play Store (Android):

Run the app and log on with your SVR credentials.

To join the  'Service Information' team, click the three vertical dots at the top right of the app, and select '# Join a team with a code':

Enter the code (m4qe5zm) and tap 'JOIN'.

 

Using the Teams app for Windows 10

In your favourite web browser, go to https://teams.microsoft.com/

Click 'Get the Windows app'.

This will prompt you to download and install the app in Windows.

The Teams application should run automatically when it's finished installing. If not, you can get to it from the Windows start menu.

You will be prompted to log in with your SVR credentials.

 

To join the  'Service Information' team, click 'Join or create a team' at the bottom left and enter the code (m4qe5zm) in the 'enter code' box in the 'Join a team with a code' tile. Click 'Join team'.

Using a web browser

You can use any of the main browsers: Microsoft Edge, Microsoft Internet Explorer, Mozilla Firefox, Google Chrome, Safari etc.

The address you need is : https://teams.microsoft.com/

You will be encouraged to download an app, but if you want to use the browser click 'Use the web app instead'.

You will be prompted to log in with your SVR credentials.

 

To join the  'Service Information' team, click 'Join or create a team' at the bottom left and enter the code (m4qe5zm) in the 'enter code' box in the 'Join a team with a code' tile. Click 'Join team'.

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